Welcome to our website. This Privacy Policy explains how Satellite Common LLC (hereinafter referred to as "we" or "us") collects, uses, stores, protects, and discloses the personal information you provide when visiting and using this website. Please read this Privacy Policy carefully before using the website.
I. Information We Collect
To provide you with product browsing, purchasing, and customer service, we may collect the following information:
1. Information you voluntarily provide
When you register an account, place an order, contact customer service, or subscribe to emails, you may provide us with:
Name
Shipping address
Billing address
Contact phone number
Email address
Payment information (processed by third-party payment platforms)
Order information
Other information you voluntarily submit
2. Information collected automatically
When you visit the website, we may automatically collect:
IP address
Browser type
Operating system
Access time
Pages viewed
Click records
Data collected via cookies and similar technologies
Device identification information
II. How We Use Your Information
The information we collect is primarily used to:
Process orders and complete product delivery
Provide customer service and after-sales support
Respond to your inquiries and feedback
Verify transaction authenticity and prevent fraud
Optimize website performance and the shopping experience
Improve products and services
Send you order notifications and necessary service information
Send promotional information with your consent (you may unsubscribe at any time)
Comply with legal and regulatory requirements
III. Use of Cookies
We use cookies and similar technologies to enhance website functionality and user experience.
Cookies help us:
Remember the contents of your shopping cart
Save your login status
Analyze website traffic
Provide a website experience tailored to your needs
You can refuse or delete cookies through your browser settings; however, some website features may not function properly as a result.
IV. Information Sharing
We respect your privacy and will not sell, rent, or trade your personal information.
We may share necessary information in the following circumstances:
Cooperating with logistics companies to complete order delivery;
Working with third-party payment providers to process payments;
Collaborating with website operations and technical service providers to maintain website functionality;
Disclosing information as required by laws, regulations, court orders, or government regulatory requirements;
When necessary to protect the legitimate rights and interests of us, our users, or the public.
All partners may use your information only to the extent necessary to provide their services.
V. Payment Information Security (PCI DSS)
To ensure payment security, this website uses third-party payment services that comply with the PCI DSS (Payment Card Industry Data Security Standard) to process online payments.
We do not store your full bank card number, security code (CVV), or other sensitive payment information on our servers. All payment data is transmitted via encrypted connections and processed by third-party payment platforms that meet industry security standards to safeguard your payment security.
VI. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.
Generally:
Order information, transaction records, and tax-related data may be retained for 7 years;
Customer service communication records will be retained for a reasonable period to facilitate after-sales service and dispute resolution;
Upon the expiration of the retention period, we will delete or anonymize the relevant information in accordance with the law.
VII. Your Privacy Rights
You have the right to:
Access the personal information we hold;
Correct inaccurate information;
Update your account details;
Delete eligible personal information;
Restrict or object to certain data processing activities;
Unsubscribe from marketing emails;
Request a copy of your personal data, to the extent permitted by applicable law.
Please contact us if you wish to exercise any of the above rights.
VIII. Privacy of Minors
This website does not provide services to children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such information, we will delete it within a reasonable timeframe.
IX. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our business operations. The updated version will be posted on this page and will take effect from the date of publication. We encourage you to review this policy periodically to stay informed of the latest updates.